Refund Policy

All subscription payments to Crate Connect are non-refundable unless one of the following scenarios occurs.

1. If there is an error of a double charge on your account do to technical issues upon the activation of the subscription we will refund the additional payment(s). These refunds will need to be processed within 60 days of the double charge.

2. If you wish to cancel your account we require a minimum of 72 hours before the renewing date to ensure your service is canceled before it is renewed. If you provide 72 hours and the account is not canceled & payment is processed we will refund the payment.

Once a refund has been issued please allow 3-5 business days for the refund to appear on your credit card. For PayPal payments, the refund should appear right away.


Cancelation Policy

As subscriber to Crate Connect, You are able to cancel your subscription at any time without penalty. If you would wish to cancel your account we require a minimum of 72 hours before renewing date to ensure your service is canceled before it is renewed.

If your subscription is canceled before the end date of the subscription period. Your access to the record pool with remain until the end of the subscription period. If you would like to cancel your subscription at any time. You can do so here


Copyright Policy

All the files provided on CrateConnect.net are provided to our “users” for promotional review for airplay or live play consideration and may not be sold, licensed, or redistributed without the express written consent all copyright holders respectively. By using Crate Connect you agree to the applicable copyright laws in your country of residence. The provided material is intended for professional DJs only for promotional purposes. 


Privacy Policy

It is Crate Connect's policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to https://crateconnect.net/ (hereinafter, "us", "we", or "https://crateconnect.net/"). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.
This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

- Website Visitors
Like most website operators, Crate Connect collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Crate Connect's purpose in collecting non-personally identifying information is to better understand how Crate Connect's visitors use its website. From time to time, Crate Connect may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

- Gathering of Personally-Identifying Information
Certain visitors to Crate Connect's websites choose to interact with Crate Connect in ways that require Crate Connect to gather personally-identifying information. The amount and type of information that Crate Connect gathers depend on the nature of the interaction. For example, we ask visitors who sign up for at https://crateconnect.net/ to provide a username and email address.

- Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we use the latest SSL and TLS security protocols to help ensure this, we cannot guarantee its absolute security.

- Links To External Sites
Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and the terms and conditions of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

- Protection of Certain Personally-Identifying Information
Crate Connect discloses potentially personally-identifying and personally-identifying information only to those of its employees that (i) need to know that information in order to process it on Crate Connect's behalf or to provide services available at Crate Connect's website, and (ii) that have agreed not to disclose it to others. Some of those employees may be located outside of your home country; by using Crate Connect's website, you consent to the transfer of such information to them. Crate Connect will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees as described above, Crate Connect discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Crate Connect believes in good faith that disclosure is reasonably necessary to protect the property or rights of Crate Connect, third parties or the public at large.
If you are a registered user of https://crateconnect.net/ and have supplied your email address, Crate Connect may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Crate Connect and our products. We primarily use our website to communicate this type of information, so we expect to keep this type of email to a minimum. Crate Connect takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

- Cookies
To enrich and perfect your online experience, Crate Connect uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.
A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Crate Connect uses cookies to help Crate Connect identify and track visitors, their usage of https://crateconnect.net/, and their website access preferences. Crate Connect visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Crate Connect's websites, with the drawback that certain features of Crate Connect's websites may not function properly without the aid of cookies.
By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Crate Connect's use of cookies.

- E-commerce
Those who engage in transactions with Crate Connect – by purchasing Crate Connect's services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Crate Connect collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with Crate Connect. Crate Connect does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Privacy Policy Changes
Although most changes are likely to be minor, Crate Connect may change its Privacy Policy from time to time, and in Crate Connect's sole discretion. Crate Connect encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.